Factors influencing customer satisfaction and E-­Loyalty: Online shopping environment among the young adults

Izyan Hizza, H. L. and Cheng, Boon Liat * (2014) Factors influencing customer satisfaction and E-­Loyalty: Online shopping environment among the young adults. Management Dynamics in the Knowledge Economy, 2 (3). pp. 462-471. ISSN 2392-8042

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Official URL: http://www.managementdynamics.ro/index.php/journal...
Item Type: Article
Uncontrolled Keywords: online shopping; customer satisfaction; website design; security; e-­‐‑service quality; information quality; e-­‐‑loyalty
Subjects: H Social Sciences > HF Commerce
Divisions: Sunway University > Sunway Business School [formerly Sunway University Business School until 2023] > Dept of Marketing Strategy and Innovation [formerly Dept. Marketing]
Depositing User: Dr Janaki Sinnasamy
Related URLs:
Date Deposited: 27 Sep 2021 04:17
Last Modified: 27 Sep 2021 04:17
URI: http://eprints.sunway.edu.my/id/eprint/1804

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