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Cham, Tat Huei and Cheng, Boon Liat * and Low, M. P. and Cheok, Jason * (2021) Brand image as the competitive edge for hospitals in medical tourism. European Business Review, 33 (1). ISSN 0955-534X
Cheng, Boon Liat * (2014) The Impact of service innovation on tourist satisfaction: Evidence from the Malaysian tourism industry. Global Journal of Business and Social Science Review, 2 (3). pp. 93-106. ISSN 2289-8506
Cheng, Boon Liat * (2015) Perceived justice in service Recovery and customer satisfaction: Evidence from the Malaysian Hotel Industry. International Journal of Advances in Management and Economics, 4 (5). pp. 7-13. ISSN 2278-3369
Cheng, Boon Liat * and Enriquez, B. B. and Thomborrow, T. and Mansori, Shaheen (2019) Application of the theory on planned behaviour to green hotel visit intention: An extension of self-identity. JMAP: Journal of Marketing Advances and Practices, 1 (1). pp. 1-21. ISSN 2682-8170
Cheng, Boon Liat * and Gan, Chin Chuan * and Imrie, Brian C. and Shaheen, M. (2019) Service recovery, customer satisfaction and customer loyalty: Evidence from Malaysia’s hotel industry. International Journal of Quality and Service Sciences, 11 (2). pp. 187-203. ISSN 1756-669x
Cheng, Boon Liat * and Lew, K. C. (2015) Antecedents of customer loyalty in the Malaysian hotel industry. International Journal for Innovation Education and Research, 3 (8). pp. 97-109. ISSN 2411-3123
Cheng, Boon Liat * and Mansori, Shaheen and Cham, Tat Huei and Dent, Michael M * and Yusman, Y. (2021) Building sustainable relationships: Service innovation at the pinnacle of touristic achievement. Asian Journal of Business Research, 11 (1). ISSN 2463-4522
Cheng, Boon Liat * and Nikhashemi, S.R. and Dent, Michael M. * (2020) The chain effects of service innovation components on the building blocks of tourism destination loyalty: the moderating role of religiosity. Journal of Islamic Marketing. ISSN 1759-0833
Cheng, Boon Liat * and Shaheen, M. and Nor Khalidah, A. and Yap, C. S. (2020) Tourist satisfaction in the Malaysia tourism industry: Relationship between service innovation and destination image. Jurnal Pengurusan, 60.
Cheung, M. L. and Leung, Wilson K.S. and Cheah, J. H. and Koay, Kian Yeik * and Hsu, Bryan C. Y. (2021) Key tea beverage values driving tourists’ memorable experiences: an empirical study in Hong Kong-style café memorable experience. International Journal of Culture, Tourism and Hospitality Research, 15 (3). pp. 355-370. ISSN 1750-6182
Chong, Daniel Ka Leong * and Lo, Mun U (2021) Tour guiding or tour misleading? Multifaceted approach in assessing the standards of cultural tour guiding in Bali Island. e-Review of Tourism Research (eRTR), 18 (4). pp. 525-546.
Einzenberger, Rainer and Trupp, Alexander * (2021) Karl Husa: From the Austrian borderlands to the Thai seaside: Appreciation on the occcasion of his 70th birthday. Mitteilungen der Österreichischen Geographischen Gesellschaft, 162. pp. 556-561. ISSN 0029-9138
Fam, K. S. and Cheng, Boon Liat * and Cham, Tat Huei and Tan, C. Y. (2021) The role of cultural differences in customer retention: Evidence from the high-contact service industry. Journal of Hospitality & Tourism Research. ISSN 1096-3480
Fang, Yan and Trupp, Alexander * and Hess, Janto S. and Ma, Siyao (2022) Tourism under climate crisis in Asia: impacts and implications. Journal of Sustainable Tourism. ISSN 0966-9582
Gong, Yue and Gong, Qian and Yu, Jongsik and Wong, Philip Pong Weng* and Wang, Lei (2024) How negative factors influence youth hostel say aftermath COVID-19 pandemic. Acta Psychologica, 243. ISSN 0001-6918
Gong, Yue and Guo, Yan-Ping and Zhai, Shan-Shan and Wong, Philip Pong Weng* and Wang, Lei (2024) Factors influencing tourists’ intention to adopt classified garbage cans in tourism destination. Environmental and Social Psychology, 9 (1). ISSN 2424-8975
John, Surej and Sivakumari, Supramaniam * (2024) Value co-creation research in tourism and hospitality management: a systematic literature review. Journal of Hospitality and Tourism Management, 58. pp. 96-114. ISSN 1447-6770
Kumar, N. and Trupp, Alexander * and Pratt, S. (2022) Linking tourists’ and micro-entrepreneurs’ perceptions of souvenirs: The case of Fiji. Asia Pacific Journal of Tourism Research, 27 (1). pp. 1-14. ISSN 1094-1665
Loh, E. G. Y. * and Stephenson, M. L. * (2021) Deciphering tourist shoppers’ U-commerce readiness: Current challenges and post-pandemic concerns. Journal of Management Research, 21 (1). pp. 3-17. ISSN 0974-455X
Nega, Dagnachew * and Trupp, Alexander and Teh, Pek Yen * (2024) Exploring the Activities of Religious Ministers and Festival Tourism at the Christmas Celebration in St. Lalibela, Ethiopia: A photo-based essay. International Journal of Religious Tourism and Pilgrimage, 12 (1). ISSN 2009-7379
Nezakati, Hossein * and Asra, Amidi and Yusmadi, Yah Jusoh and Shayesteh, Moghadas and Yuhanis, Abdul Aziz and Roghayeh, Sohrabinezhadtalemi (2015) Review of social media potential on knowledge sharing and collaboration in tourism industry. Procedia - Social and Behavioral Sciences,, 172. pp. 120-125. ISSN 1877-0428
Nezakati, Hossein * and Shayesteh, Moghadas and Yuhans, Abdul Aziz and Asra, Aimidi and Roghayeh, Sohrabinezhadtalemi and Yusmadi, Yah Jusoh (2015) Effect of behavioural intention toward choosing green hotels in Malaysia - Preliminary study. Procedia - Social and Behavioral Sciences,, 172. pp. 57-62. ISSN 1877-0428
Ng, Kok Ann* and Trupp, Alexander * and Phongpanichanan, Charuwan* (2022) Hospitality graduates’ career intentions during COVID-19: evidence from Malaysia. Journal of Teaching in Travel & Tourism. ISSN 1531-3239
Nigatu, Tesfaye Fentaw and Trupp, Alexander and Teh, Pek Yen * (2024) A Bibliometric Analysis of Museum Visitors’ Experiences Research. Heritage, 7 (10). pp. 5495-5520. ISSN 2571-9408
Poon, W. C. and Koay, Kian Yeik * (2021) Hong Kong protests and tourism: Modelling tourist trust on revisit intention. Journal of Vacation Marketing, 27 (2). pp. 217-234. ISSN 1356-7667
Rokhshad, T. and Tan, Ai Ling * (2022) A netnographic study on perceptions of consuming virtual food. Asia-Pacific Journal of Innovation in Hospitality and Tourism (APJIHT). ISSN 2710-6519
Salman, Ahmad and Trupp, Alexander * and Chan, Ling Foon * (2024) Tourism in Times of Crisis and Post-Crisis: A Model to Understand Tourists' Post-Pandemic Travel Intentions. Tourism: An International Interdisciplinary Journal, 72 (2). pp. 252-261. ISSN 1849-1545
Sarker, Moniruzzaman * and Nafisa, K. and Wong, Brian K. M. and Moghavvemi, S. (2021) Conceptualizing essential components affecting health tourism satisfaction in Asia: Does context matter? Journal of Quality Assurance in Hospitality & Tourism. pp. 1-29. ISSN 1528-008X
Shah, Chetan and Trupp, Alexander * and Stephenson, M. L. * (2022) Deciphering tourism and the acquisition of knowledge: Advancing a new typology of ‘Research-related Tourism (RrT)’. Journal of Hospitality and Tourism Management, 50. pp. 21-30. ISSN 1447-6770
Siti Atikah, Rusli * and Tan, Ai Ling * and Trupp, Alexander * and Chong, Daniel Ka Leong * and Arni, Abdul Gani and Vijaya Malar, V. A. * (2022) The emergence of a new religious travel segment: Umrah do it yourself travellers (DIY). GeoJournal of Tourism and Geosites, 40 (1). pp. 37-48. ISSN 2065-1198
Tan, Ai Ling and Sivakumari, Supramaniam * and Vijaya, Malar V Arumugam * and Ng, Siew Cheng * (2024) A review on non-economic legacies of business events. Journal of Convention & Event Tourism, 25 (2). pp. 116-137.
Teh, Pek Yen * and Goh, H. C. (2016) Does Korean drama have a real influence? An analysis of Malaysia outbound tourists to South Korea. Tourism Culture & Communication, 16 (3). pp. 147-160. ISSN 1098-304X
Teh, Pek Yen * and Goh, H. C. (2016) The discovery of Silk Route: Cultural and technology communication between China, Korea and Japan. Geografia-Malaysian Journal of Society and Space, 12 (3). pp. 135-144. ISSN 2682-7727
Trupp, Alexander * and Pratt, Stephen and Stephenson, M. L. * and Matatolu, Ilisapeci and Gibson, Dawn (2022) Representing and evaluating the travel motivations of Pacific islanders. International Journal of Tourism Research, 24 (2). pp. 1-14. ISSN 1522-1970
Wang, Cen-Peng and Zhang, Qi and Wong, Philip Pong Weng* and Wang, Lei (2023) Consumers’ green purchase intention to visit green hotels: A value-belief-norm theory perspective. Frontiers in Psychology, 14. ISSN 1664-1078
Wang, L. and Fu, C. F. and Wong, P. P. W. * and Zhang, Qi (2021) The impact of tourists’ perceptions of space-launch tourism: An extension of the theory of planned behavior approach. Journal of China Tourism Research. pp. 1-21. ISSN 1938-8160
Wang, L. and Wang, Z. X. and Wong, P. P. W. * and Zhang, Qi (2021) Consumer motivations, attitude and behavioral intention toward green hotel selection. Journal of Tourism, Culinary and Entrepreneurship, 1 (2). pp. 79-104. ISSN 2776-0928
Wang, L. and Wang, Z. X. and Zhang, Qi and Wong, P. P. W. * (2021) Does religiosity matter for green hotel selection? An empirical investigation on Chinese religious consumers. Tourism Economics Management and Policy Research, 1 (2). pp. 79-95.
Wang, Lei and Jia, Hao-Xiang and Cheng, Su-Juan and Wong, Philip Pong Weng* (2024) Extending the theory of planned behaviour to foreign students’ perceptions of traditional Chinese medical tourism. Environmental and Social Psychology, 9 (1). ISSN 2424-8975
Wang, Lei and Shao, Yu-Xin and Heng, Jie-Yuan and Cheng, Yao and Xu, Ying and Wang, Zi-Xu and Wong, Philip Pong Weng* (2023) A Deeper Understanding of Attitude and Norm Applicable to Green Hotel Selection. Journal of Quality Assurance in Hospitality & Tourism. ISSN 1528-008X
Wang, Lei and Wang, Zi-Xu and Zhang, Qi and Jebbouri, Abdelhamid and Wong, Philip, P. W. * (2021) Consumers’ intention to visit green hotels – a goal-framing theory perspective. Journal of Sustainable Tourism. pp. 1-21. ISSN 0966-9582
Wang, Lei and Zhang, Qi and Ding, Yan-Yun and Wong, Philip Pong Weng* (2022) The effect of social and personal norm on intention to patronize green hotels: extension of theory of planned behavior. Journal of China Tourism Research. ISSN 1938-8160
Wang, Lei and Zhang, Qi and Wong, Philip Pong Weng* (2022) Assessment of tourists perceived without travel risks and intention to visit night market aftermath the COVID-19 pandemic: An empirical approach. Turyzm / Tourism, 32 (2). pp. 163-186. ISSN 2080-6922
Wang, Lei and Zhang, Qi and Wong, Philip Pong Weng* (2022) Impact of familiarity and green image on satisfaction and loyalty among young green hotel's guests - a developing country's perspective. Frontiers in Psychology, 13. ISSN 1664-1078
Wong, Philip Pong Weng* and Mohamed, Uzain (2022) Developing a star rating system for guesthouses to promote budget tourism in the Maldives: an exploratory study. Journal of Tourism, Culinary and Entrepreneurship, 2 (1). pp. 69-91. ISSN 2776-0928
Yuhanis, Abdul Aziz and Siti Rahayu, Hussin and Nezakati, Hossein * and Raja Nerina, Raja Yusof and Haslinda, Hashim (2018) The effect of socio-demographic variables travel characteristics on motivation of Muslim family tourists in Malaysia. Journal of Islamic Marketing, 9 (2). pp. 222-239. ISSN 1759-0833
Chetan, Shah and Trupp, Alexander * (2022) Research-related Tourism. In: Encyclopedia of Tourism Management and Marketing. Elgar Publishing, pp. 687-689. ISBN 9781800377486
Fatin, Norain Osman and Siti, Rahayu Hussin and Haslinda, Hashim and Nezakati, Hossein * and Yuhanis, Abdul Aziz and Raja Nerina, Raja Yusof (2015) The influences of family needs in travel decision making over family life cycles. In: Global management literature. University Putra Malaysia Press, Malaysia, pp. 102-111. ISBN 9789673445127
Fereidouni, Meghdad Abbasian and Nezakati, Hossein * (2020) An integrated E-commerce platform for the ASEAN tourism industry: A smart tourism model approach. In: E-commerce connectivity in ASEAN. Economic Research Institute for ASEAN and East Asia (ERIA), Indonesia, pp. 250-278. ISBN 9786025460241
Hamimah, Hassan and Nezakati, Hossein * (2014) Introduction and overview. In: Selected issues in hospitality and tourism sustainability. University Putra Malaysia Press, Malaysia, pp. 1-8. ISBN 9789673444304
Moghadas, Shayesteh and Nezakati, Hossein * and Yuhanis, Binti Aziz (2015) Identifying consumer behavior intention and marketing mix strategy elements toward choosing green hotels in Malaysia - "Conceptual study". In: Trends in hospitality and tourism. University Putra Malaysia Press, Malaysia, pp. 63-73. ISBN 9789673445165
Nezakati, Hossein * and Hosseinpour, Masoumeh (2014) Green tourism practices in Malaysia. In: Selected issues in hospitality and tourism sustainability. University Putra Malaysia Press, Malaysia, pp. 24-36. ISBN 9789673444304
Nezakati, Hossein * and Keshavarz, Yousef (2013) A case study of domestic tourism - Malaysia evidence focusing on the role of transportation. In: Domestic tourism in Asia and the Pacific. World Tourism Organization (UNWTO), Spain, pp. 350-357. ISBN 9789284414826
Roghayeh, Sohrabinezhadtalemi and Nezakati, Hossein * and Yuhanis, Abdul Aziz (2014) Marketing mix and tourist's behavioural intention towards Malaysian food: mediating role of tourist's food satisfaction. In: Selected issues in hospitality and tourism sustainability. University Putra Malaysia Press, Malaysia, pp. 55-69. ISBN 9789673444304
Shah, Chetan and Trupp, Alexander * (2021) Trends in consumer behaviour and accommodation choice: perspectives from India. In: Tourism in India: Marketing perspectives. Routledge. ISBN 9780367746261
Statham, P. and Scuzzarello, S. and Sunanta, S. and Trupp, Alexander * (2021) Globalising Thailand through gendered ‘both- ways’ migration pathways with ‘the West’: cross- border connections between people, states, and places. In: Thai-Western Mobilities and Migration Intimacy within Cross-Border Connections. Routledge. ISBN 9781032037417
Tehseen, Shehnaz * and Yafi, E. and Qureshi, Zuhaib Hassan and Rather, R. A. (2022) Technology Application in the Asian Tourism Industry: Artificial Intelligence and Blockchain in Smart City Involvement. In: Handbook of Technology Application in Tourism in Asia. Springer, Singapore, pp. 493-506. ISBN 9789811622090
Trupp, Alexander * and Matalolu, I. and Movono, A. (2021) Gender and benefit-sharing in indigenous tourism microentrepreneurship. In: Tourism Microentrepreneurship. Bridging Tourism Theory and Practice, 12 . Emerald Books. ISBN 9781838674649
Chaichi, Kamelia * and Leong, Mei Kei * and Trupp, Alexander * and Nezakati, Hossein * (2022) Malaysia Tourists' Visit and Revisit Intentions Post COVID Pandemic. In: APacCHRIE Conference 2022, 23-25 May 2022, Kuala Lumpur, Malaysia.
Chan, C. M. and Lau, Sian Lun * (2020) Using augmented reality and location-awareness to enhance visitor experience: A case study of a theme park app. In: 2020 IEEE Graphics and Multimedia (GAME), 17 November 2020, [Online].
Chan, Ling Foon (2021) Holiday intention and hope of recovering in the hotel industry after Covid-19 pandemic. In: 3rd International Tourism Retail and Service Management Conference (TRMC) 2021, 12-13 October 2021, Sunway University, Sunway City, Selangor.
Farah Atiqah, M. N. * and Zulfkry, Basar* and Nawal, Hanim Abdullah (2021) Marketing Muslim-friendly tourism in Taiwan: a review and future research agenda. In: 3rd International Tourism Retail and Service Management Conference (TRMC) 2021, 12-13 October 2021, Sunway University, Sunway City, Selangor.
Keshavarz, Y. and Ansari, Z. and Nezakati, Hossein * (2021) Developing a new model of service quality in hotels during infection disease outbreak (case study Covid-19). In: 3rd International Tourism Retail and Service Management Conference (TRMC) 2021, 12-13 October 2021, Sunway University, Sunway City, Selangor.
Keshavarz, Yousef and Nezakati, Hossein * (2013) The effects of Malaysian hotels services on customer loyalty. In: 4th International Conference on Education and Information Management (ICEIM 2013), 21-22 December 2013, Penang, Malaysia.
Kumar, Dhanonjoy and Kanagasabapathy, Shenba* and Najaf, Khakan* (2021) Decision factors towards medical tourism: perception of Bangladeshi patients in Indian hospitals. In: 3rd International Tourism Retail and Service Management Conference (TRMC) 2021, 12-13 October 2021, Sunway University, Sunway City, Selangor.
Leong, Mei Kei * and Chaichi, Kamelia * (2021) Exploring the impact of tourism development on local communities: A Qualitative comparative study of the Bangkok and Phnom Penh. In: Global Conference on Services and Retail Management (GLOSERV), 10-13 May 2021, University of South Florida.
Loh, Evelyn* and Stephenson, M. L. * (2021) A Conceptual Assessment Concerning The Interceptions Between U-Commerce and Tourism Retail. In: 3rd International Tourism Retail and Service Management Conference (TRMC) 2021, 12-13 October 2021, Sunway University, Sunway City, Selangor.
Moghadas, Shayesteh and Nezakati, Hossein * and Yuhanis, Binti Abdul (2015) An overview of effective factors on consumer behavior intentions toward choosing environmental friendly hotels in Malaysia. In: 3rd International Conference on Computational and Social Sciences (ICCSS), 25-27 August 2015, Johor, Malaysia.
Nezakati, Hossein * and Keshavarz, Yousef (2012) To explore hotel service factors effect on increasing tourist loyalty - Malaysia evidence (Preliminary study). In: 2nd International Conference on Education and Information Management (ICEIM-2012), 21-22 December 2012, Penang, Malaysia.
Nezakati, Hossein * and Yuhanis, Abdul Aziz and Dahlia, Zawawi (2015) The relationship between quality dimensions, tourist satisfaction and behavioral intentions in Malaysian food context: moderating role of destination image. In: 7th International Conference on Economics and Social Sciences, 16-17 May 2015, Penang, Malaysia.
Nezakati, Hossein * and Yuhanis, Abdul Aziz and Dahlia, Zawawi and Roghayeh, Sohrabinezhadtalemi (2013) Preliminary study of 4A marketing mix impacts on tourists' satisfaction (Malaysian Food). In: Global Conference n Business and Economics Research, 18-20 October 2013, MINES Resort City, Selangor, Malaysia. (In Press)
Ng, Kok Ann* and Trupp, Alexander * and Phongpanichanan, Charuwan* (2021) Hospitality graduates' career intentions during Covid-19: evidence from Malaysia. In: 3rd International Tourism Retail and Service Management Conference (TRMC) 2021, 12-13 October 2021, Sunway University, Sunway City, Selangor.
Osman, F.N. and Hashim, H. and Nezakati, Hossein * and Hussin, S.R. and Aziz, Y.A. and Raja-Yusof, R.N. (2014) A review of family influences on travel decision making. In: 2nd International Hospitality and Tourism Conference, 2 - 4 September 2014, Penang.
Shah, Chetan and Trupp, Alexander * and Shah, Shipra (2021) Mixed-embeddedness among souvenir street vendors in a domestic market. In: 3rd International Tourism Retail and Service Management Conference (TRMC) 2021, 12-13 October 2021, Sunway University, Sunway City, Selangor.
Siti Atikah, R. * and Tan, Ai Ling * and Trupp, Alexander * and Chong, Daniel Ka Leong * and Vijaya Malar, V. A. * (2021) New religious travel segment. In: 3rd International Tourism Retail and Service Management Conference (TRMC) 2021, 12-13 October 2021, Sunway University, Sunway City, Selangor.
Tan, Ai Ling * and Vijaya Malar, V. A. * and Chai, Anisha Mee Fong * (2021) The shift from business to leisure: An industry perspective of motivators of business tourists’ transition to leisure tourists. In: 3rd International Tourism Retail and Service Management Conference (TRMC) 2021, 12-13 October 2021, Sunway University, Sunway City, Selangor.
Trupp, Alexander * and Shah, Chetan and Hitchcock, Michael (2023) From handmade to mass-produced and no way back? Globalisation, souvenirs and small business in Vanuatu. In: 5th International Tourism and Retail Service Management Conference (TRMC 2023), 19-20 October 2023, Macao SAR, China. (Unpublished)
Trupp, Alexander * and Shah, Chetan and Stephenson, M. L. * (2021) Examining host-tourist relationships in research-related tourism. In: Transformations in uncertain times: future perfect in tourism, hospitality and events. Proceedings of the 31st Annual CAUTHE Conference, 9-12 February 2021.
Vijaya Malar, V. A. * and Ng, S. C. and Sivakumari, S. * and Tan, Ai Ling * (2021) Culture of health: Paving the way for an inclusive post - pandemic tourism agenda. In: International Tourism and Retail Service Management Conference 2021, 12-13 October 2021, Sunway University.
Chaichi, Kamelia * (2022) Future expectations for hospitality and tourism business. Business Today, Malaysia.
Teh, Pek Yen * (2024) Exploring Responsible Tourism: How Small Actions Make a Big Impact. Reach Publishing Sdn Bhd, Malaysia.
