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Yap, C. S. and Cheng, Boon Liat * and Nurhuzira, M. H. and Rizal, A. (2018) Innovativeness, market intelligence practices, and firm performance of small- and medium-sized tour operators. Tourism and Hospitality Research, 18 (2). pp. 143-151. ISSN 1467-3584
Cheng, Boon Liat * and Shaheen, M. and Nor Khalidah, A. and Yap, C. S. (2020) Tourist satisfaction in the Malaysia tourism industry: Relationship between service innovation and destination image. Jurnal Pengurusan, 60.
Yap, C. S. and Cheng, Boon Liat * and Choe, K. L. (2014) Web 2.0 as a tool for market intelligence acquisition in the Malaysian hotel industry. Information Research: an international electronic journal, 19 (4). ISSN 1368-1613
