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Tan, Ai Ling * and Kashif Hussain, and Murali, Sambasivan (2014) Antecedents affecting employee service recovery performance in five star hotel. In: Proceedings of the Australian Academy of Business and Social Sciences Conference, Kuala Lumpur, 25 -26 August 2014. Australian Academy of Business and Social Sciences, pp. 1-17. ISBN 978-0-9925622-0-5 (Submitted)

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