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Lye, Say Hong * and Teh, Phoey Lee * Customer intent prediction using sentiment analysis techniques. In: 2021 11th IEEE International Conference on Intelligent Data Acquisition and Advanced Computing Systems: Technology and Applications (IDAACS), 22-25 Sept. 2021, Cracow, Poland.
Teh, Phoey Lee * and Irina, Pak * Pay to play: Understanding gamer’s motivation through semantic analysis. In: IIWAS 2021 : The 23rd International Conference on Information Integration and Web-based Applications & Services, 29 November - 1 December 2021, Linz, Austria. (In Press)