Modelling continuance intention of citizens in government Facebook page: A complementary PLS approach

Valaei, Naser * and Baroto, Bambang (2017) Modelling continuance intention of citizens in government Facebook page: A complementary PLS approach. Computers in Human Behavior, 73. pp. 224-237. ISSN 0747-5632

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Abstract

The main purpose of this paper is to examine the continuance intention (CI) of citizens in following government Facebook page. Applying theories of expectation-confirmation, and information system success on a sample of 362 students in Malaysia, and using Partial Least Squares-Structural Equation Modelling (PLS-SEM), the study finds that CI and satisfaction of government Facebook page is contingent upon information quality (IQ) of the Facebook page per se. IQ is found as a second order construct of five first order factors: reliability, completeness, relevancy, timeliness, and understandability. Satisfaction of government Facebook page is also found as a partial mediator to the relationship between IQ and CI of following government Facebook page. In addition, applying PLS multi-group analysis, the results show that different government Facebook pages moderate the relationships between IQ and satisfaction of government Facebook page, IQ and CI of following government Facebook page as well as satisfaction of government Facebook page and CI of following government Facebook page.

Item Type: Article
Additional Information: Embargo period of 12 months for full text release
Uncontrolled Keywords: Continuance intention; Facebook page; electronic government; expectation confirmation; information system success; PLS-SEM
Subjects: H Social Sciences > HM Sociology
Divisions: Sunway University > Sunway University Business School > Dept. Marketing
Depositing User: Dr Janaki Sinnasamy
Date Deposited: 20 Apr 2017 06:27
Last Modified: 20 Apr 2017 06:27
URI: http://eprints.sunway.edu.my/id/eprint/489

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