Lee, Chien Sing * and Chua, Ser Jin and Kok, Ming Ho (2021) Perceptions towards MySejahtera, e-Penjana: Identifying key factors. In: 2021 3rd International Workshop on Artificial Intelligence and Education (WAIE) Proceedings. The Institute of Electrical and Electronics Engineers, Inc., California, pp. 74-79. ISBN 9781665400688
Full text not available from this repository. (Request a copy)Abstract
Hybrid systems are increasingly popular to reduce complexity as well as to integrate the best of diverse options. This paper explores Malaysians’ perceptions towards the MySejahtera contact tracing app and e-Penjana, its accompanying e-wallet service provider. Findings highlight that mapping to the Capability Maturity Model and design thinking in MySejahtera-e-Penjana, has led to a needs-based government-citizen communication means and an open/scalable/extensible supply chain strategy. Analyses using logistic regression and clustering indicate that usefulness, ease of use and social norms are the most important in accepting MySejahtera, and for e-Penjana, convenience, variety and the types of incentives. Consequently, we gather requirements on a healthcare chatbot, to aid/educate the seniors, who may be less tech-savvy. We surmise, for the above apps, data mining can lead to context-aware help, and useful related product recommendations. With additional integration and smart partnerships, it is a testbed for interconnected extensions.
| Item Type: | Book Section |
|---|---|
| Additional Information: | Event: 3rd International Workshop on Artificial Intelligence and Education (WAIE) Duration: 19-21 November 2021 Location: Xi'an, China |
| Uncontrolled Keywords: | perceptions; MySejahtera contact tracing; e-Penjana; capability maturity model; open systems |
| Subjects: | Q Science > QA Mathematics > QA76 Computer software T Technology > T Technology (General) |
| Divisions: | Others > Non Sunway Academics Sunway University > School of Engineering and Technology [formerly School of Science and Technology until 2020] > Dept. Computing and Information Systems |
| Depositing User: | Ms Yong Yee Chan |
| Related URLs: | |
| Date Deposited: | 29 Jun 2023 10:05 |
| Last Modified: | 29 Jun 2023 10:05 |
| URI: | http://eprints.sunway.edu.my/id/eprint/2302 |
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