Online Learning and COVID-19 in Higher Education: The Value of IT Models in Assessing Students' Satisfaction

Siti Norbaya Azizan*, and Lee, Angela Siew Hoong * and Crosling, Glenda* and Atherton, Graeme* and Arulanandam, Benedict Valentine* and Lee, Cheng Ean Catherine * and Rahim, Razwana Begum Abdul (2022) Online Learning and COVID-19 in Higher Education: The Value of IT Models in Assessing Students' Satisfaction. International Journal of Emerging Technologies in Learning, 17 (3). pp. 245-278. ISSN 1863-0383

Full text not available from this repository. (Request a copy)
Official URL:


In online learning, students’ 'fit' (or satisfaction) with necessary technologies has become a vital component in assessing their learning efficacy, especially during the COVID-19 pandemic. While current studies have noted the impact of the curriculum, the instructor, and the learner, there is insufficient understanding of factors that predict students’ satisfaction with online learning during the crisis [38]. Existing studies focus on pre-pandemic circumstances, where online learning was a minor part of the higher education (HE) paradigm. This study assesses HE students’ use (i.e. 'fit') with online learning via their perception, behavioral intention, and satisfaction. By utilizing the Information Technology (IT) models of Task-Technology Fit (TTF) and Unified Theory of Acceptance and Use of Technology (UTAUT), the study investigates if, from students’ perspective, pedagogical theories are aligned with the IT models, using the quantitative survey method to gather input from students across various disciplines in a Singaporean university. Standard descriptive and correlation analyses studied the link between factors and their influence on online learning satisfaction. Significantly, the IT models are found to be valuable in assessing online learning satisfaction. Recommendations arising from the study provide helpful strategic guidelines for future online learning, which apply to Singapore and online learning design in general, particularly in this time of paradigm change.

Item Type: Article
Uncontrolled Keywords: online learning; COVID-19; higher education; task-technology fit; Unified Theory of Acceptance and Use of Technology; behavioral intention; students' satisfaction; TTF; UTAUT; information technology
Subjects: L Education > LB Theory and practice of education > LB2300 Higher Education
Divisions: Others > Non Sunway Academics
Sunway College > VUMBA
Sunway University > Research Centres > Centre for Higher Education Research
Sunway University > School of Arts > Dept. Communication
Sunway University > Vice-Chancellor Office
Sunway University > School of Engineering and Technology [formerly School of Science and Technology until 2020] > Dept. Computing and Information Systems
Depositing User: Ms Yong Yee Chan
Related URLs:
Date Deposited: 30 Jun 2022 00:41
Last Modified: 03 Aug 2023 13:15

Actions (login required)

View Item View Item