An extended expectation confirmation model of continuance intention to use online food delivery services in Asia country

Lim, Xhi Bo and Lee, Angela Siew Hoong * (2021) An extended expectation confirmation model of continuance intention to use online food delivery services in Asia country. In: ICEEG 2021: 2021 The 5th International Conference on E-Commerce, E-Business and E-Government, 28-30 April 2021, Association for Computing Machinery, New York, United States.

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E-commerce is a well-known term in this 21st century, moved from being a trend to be an anchor reality that numbers of adoption increases months after months. Most shopper nowadays prefer e-commerce platforms as a shopping medium because they can purchase all kinds of products at the comfort of their own home anytime, anywhere as long as there is internet connection and they are financially stable. E-commerce is practically in every field of industry – fashion, banking, social, travel and more have grew with absurd speed, gaining soar importance among the population in the world. E-commerce means an extensive choice of products and services that provide the shopper with real time interactive communication, product customization and prompt delivery. These data indicate that information technology and communication (ICT) is experiencing speedy growth in Malaysia. When more people are using the internet in turn the power of e-commerce are growing exponentially too. Online Food Delivery System (OFDS) can be categorized as part of e-commerce but due to lack of study in this topic and the recent rise of commercializing OFDS, it is vital to be keep up with the trend of e-commerce and study exclusively on OFDS particularly in Asia country. This study proposed a conceptual model where it integrates constructs such as perceived value such as money, performance, social, emotional during COVID pandemic and trust in influencing the consumer continuance intention to use online food delivery system.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Applied computing; Electronic commerce
Subjects: H Social Sciences > HF Commerce
Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Divisions: Sunway University > School of Engineering and Technology [formerly School of Science and Technology until 2020] > Dept. Computing and Information Systems
Depositing User: Dr Janaki Sinnasamy
Related URLs:
Date Deposited: 13 Aug 2021 02:29
Last Modified: 13 Aug 2021 02:29

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