The impact of positive psychological personalities on employee's attitude and turnover intention

Chaichi, Kamelia * and Dahlia, Z. and Yuhanis, A. A. and Leong, Mei Kei * (2020) The impact of positive psychological personalities on employee's attitude and turnover intention. International Journal of Innovation, Creativity and Change, 11 (8). pp. 144-160. ISSN 2201-1323

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The hospitality and tourism industry is recognised as a potential service sector in contributing to the Malaysian economy and thoroughly associated with the hotel industry to sustain economic growth. One of the most significant problems for hotel managers is employee turnover. The issue of high voluntary turnover is a matter of grave concern at the national level that it is poorly affecting Malaysia's competitiveness. The present research investigates the impact of positive psychological personality traits in predicting employee's attitude towards the hotel industry and, consequently, reducing turnover intention. Data were collected from hotel employees in Malaysia (n = 200) and analysed using partial least structural equation modelling (Smart-PLS). Specific findings reveal that employee resilience, hope, and optimism increase employee's positive attitude towards the hotel industry and consequently reduce the turnover intention. This study has important implications for hotel managers interested in the determinants of employees' positive attitude towards hotels and employees' turnover intention in the hotel industry in Malaysia.

Item Type: Article
Uncontrolled Keywords: Positive psychological traits; personality; attitude; turnover intention; hotels; hospitality and tourism
Subjects: B Philosophy. Psychology. Religion > BF Psychology
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: Others > Non Sunway Academics
Sunway University > School of Hospitality and Service Management [formerly School of Hospitality until 2020]
Depositing User: Dr Janaki Sinnasamy
Related URLs:
Date Deposited: 04 Jun 2020 08:15
Last Modified: 04 Jun 2020 08:15

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