An exploratory study of listening skills of professionals across different cultures

Raina, Reeta and Roebuck, D. B. and Lee, Cheng Ean Catherine * (2014) An exploratory study of listening skills of professionals across different cultures. World Review of Business Research, 4 (3). pp. 1-13. ISSN 1839-1176

Text Lee Cheng Ean Exploratory Study of Listening Skills World Review of Business Research_2014.pdf - Published Version Restricted to Repository staff only Available under License Creative Commons Attribution Non-commercial. Download (545kB) | Request a copy

Abstract

The significance of listening skills for the efficiency and effectiveness of individual and organizational success is starting to be recognized around the world. This study sought to explore the listening skills of working professionals from three countries – India, Malaysia and the United States of America (USA). A total of 633 completed surveys were received from working individuals within the three countries. The results show the respondents from Malaysia have lower self-perceived listening competencies compared to India and USA. The study found no significant difference on listening skill due to age differences. However, respondents within the age group of 61 to 65 years old were found to be better listeners.

Actions (login required)

View Item